Helmets are included in the rental, and it’s compulsory to wear a helmet according to New Zealand law. If you don’t wear a bike helmet you can get fined.
Bikes/Scooters are maintained on a daily basis. It is the responsibility of the customer to check the bike at the start of the hire BEFORE setting out on any ride.

Customer agrees to return the bike in clean, UNDAMAGED condition to avoid any ADDITIONAL charges for repair, maintenance or replacement. Customer accepts use of the equipment. AS IS, in good condition and accepts full responsibility for care of the equipment while under his/her possession. Damaged parts or components will be repaired/replaced at the shop’s discretion and customer agrees to pay regular shop rates and retail prices for components replaced.

​A fee of $500 will be charged if the Scooter or Bike is NOT RETURNED or DAMAGED BEYOND REPAIR

Undamaged condition means normal wear and tear is accepted but does not include broken spokes, rims, bent rims, damaged frames, handlebars, seats or other parts from misuse and/or crashes.
Hourly and Daily rentals are due back at the required set time on your agreement. Late returns are subject to extra hire charges.

Cancellation policy:
Bookings cancelled 24 hours before hire – 100% refund.
Bookings cancelled less than 24 hours – no refund.
Once the hire bikes have been picked-up, you will NOT get a refund for returning them earlier.

Customer agrees to provide VMAC Rides Ltd with credit card details, for precautionary use only:
I authorise VMAC Rides Ltd to charge the credit card they have on file for me for all eventual costs in case of damages to the bicycle(s)/scooters during my rental period, comprehensive of labour, except in the case that I can demonstrate other’s faults with evidence and all necessary information for reimbursement.

In case of theft, I will be responsible for reimbursing VMAC Rides Ltd for the original price of the bicycle(s), plus the cost of any accessories that were provided at the time of the bike rental.

Our third party service provider will charge a small booking fee on top of your booking.

Assumption of Risk: I understand and accept that renting this bicycle/scooter and participating in these activities exposes me/my child to many hazards that may entail unavoidable risk of death, personal injury (including but not limited to severe spinal or head injury) and loss of or damage to property.
I also understand I/my child should be in good physical health to participate in these activities, and I confirm that I/my child have no significant health issues that prevent me/my child from participating in bicycling. I/my child have no medical conditions, nor have I/my child been diagnosed with a condition that prevents me from these activities. In spite of the aforementioned risks and acknowledgements, I hereby assume all risk of injury or loss of life to myself/my child and loss of or damage to property arising out of renting this bicycle and participating in these activities. I understand the inherent risk involved in using this rental bicycling equipment and accept full responsibility for any and all such damage or injury which may result.

Waiver and Release:
In consideration of VMAC Rides Ltd renting me/my child this bicycle/scooter, I specifically release and forever discharge VMAC Rides Ltd and its affiliates, officers, agents, and employees from any and all liability or claims for injury, illness, death or loss of or damage to property which I/my child may suffer while renting this bicycle/scooter and participating in these activities.

This discharge specifically includes, but is not limited to, liability or claims for injury, illness, death or damage caused by the negligence of VMAC Rides Ltd or its affiliates, officers, agents, or employees. It is my intent by the Waiver And Release Agreement to release VMAC Rides Ltd and hold it harmless from all liability for any such property loss or damage, personal injury or loss of life, whether caused by the negligence of VMAC Rides Ltd or whether based upon breach of contract, breach of warranty, or any other legal theory. In signing this document, I fully recognise that if injury, illness, death or damage occurs to me/my child while I am engaged in renting this bicycle or participating in these activities, I will have no right to make a claim or file a lawsuit against VMAC Rides Ltd or its affiliates, officers, agents or employees, even if they or any of them negligently cause my injury/my child’s injury, illness, death or damage.

I realize the importance of wearing a helmet. I agree a helmet must be worn correctly at all times.

I understand that this activity may result in severe injury, including but not limited to spinal or head injury or worse.

I understand that this activity may result in hazards posed by other people and traffic or road conditions.

I understand that there are no specifically designated areas where I will be riding.

I understand these bicycles/scooters do not have visibility enhancement equipment such as blinking lights.

I have carefully read this agreement in its entirety and understand its content. I am aware this is an assumption of risk, waiver and release of liability and I sign it voluntarily. I also understand that I should not and may not participate in this activity if I am under the influence of alcohol or drugs.